I have looked into this as best I can, but being a Sunday, Amazon isn’t responding.
It appears that Amazon has sent a mass email to everyone who’s ever purchased the self-published version of Beautiful Disaster. They are encouraging readers to request a refund. When asked why they are offering this refund, Amazon customer service has given several different reasons, the most common is problems with content. THERE IS NO PROBLEM WITH THE CONTENT OF BEAUTIFUL DISASTER, and it makes no sense for them to encourage a refund for a book that has already been read and enjoyed 6+ months later, but that is the only information I have for now.
Customer service admits that if you do NOT get the refund, your copy of BD will NOT be affected. If you get a refund, they are offering to reimburse the $4+ difference it costs to purchase the $7.99 version, but what they aren’t telling you is that **I** am paying for every refund.
Last week, I sent an email to Amazon asking why the self-published version of my book is still experiencing returns. Returns are only allowed for up to 7 days after purchase. 6 months after the self-published version of Beautiful Disaster went off-sale my account was still seeing negative amounts for returns. I’m not going to assume the reasons behind this mass email, but it appears that Amazon customer service is now encouraging these returns.
I was not notified of this. This email has nothing to do with my publisher Atria books. If you do not get a refund, your copy of BD will not be affected. If you do, the refund will show as a negative amount in my Amazon KDP author account. Because BD is no longer available, this money will be taken out of my Providence sales.
In other words, this is very bad, and I have no idea why this is happening. Please do not return your copy of BD, and please help me spread the word to not return your copy of BD.
I will let you know what else I find out from Amazon. In the meantime, your support has brought me to tears. I love you all. ♥